Refund policy

We offer a 30-day money-back guarantee on the WeddingSnap package. This page explains exactly what that covers, because the package and any printed products are treated differently.

The package — refundable for 30 days

If you're not happy with WeddingSnap for any reason, email [email protected] within 30 days of your purchase and we'll refund the package fee in full. You don't need to give a reason.

  • The refund covers the one-time package fee ($39.99).
  • Any photos you've already downloaded are yours to keep.
  • Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

Printed products — refundable until they go to print

Printed items — QR code cards and full-size prints — are made to order and personalised with your names and your own QR code, so they can't be resold or restocked.

  • Before your order goes to the printer, you can cancel it for a full refund of the printing and shipping charges. Email [email protected] as soon as possible; orders usually move to production within one business day.
  • Once your order has gone to the printer, the printing and shipping portion is no longer refundable. The package fee remains refundable under the 30-day guarantee above.

If your order arrives damaged, misprinted, or materially different from what you ordered, that isn't a refund question — tell us and we'll reprint and reship it at no cost. Please include a photo so we can sort it out quickly.

If your prints don't arrive in time

Delivery estimates shown at checkout are provided by our print partner and cover production and transit. They're estimates, not guarantees, and carrier delays are outside our control. If an order misses your event because of a mistake on our side, contact us and we'll make it right.

Orders held for review

Occasionally we can't automatically confirm a shipping price for an address. When that happens we hold the order and confirm the cost with you by hand before it goes to print. Nothing extra is charged without your agreement, and you can cancel a held order for a full refund at any point before it's submitted.

How to request a refund

Email [email protected] from the address on your account, and include:

  • the email address you signed up with, and
  • your event name, or the receipt from your purchase.

We aim to reply within one business day.

Chargebacks

If something has gone wrong, please contact us before raising a chargeback with your bank. We'd almost always rather fix the problem or refund you directly, and it's considerably faster for you.